FREQUENTLY ASKED QUESTIONS
Choosing your wheel
How do I check compatibility?
Start with the builder for your wheel style. If you need help, share your vehicle's make, model and year with our team. A photo of your current wheel is optional and can help confirm the right configuration.
Can I upgrade a B8 or B8.5 Audi to B9 style?
Check the B9 upgrade-package option on the product page before opening the 3D builder. A conversion from an older or different airbag style may require the package; a replacement with a matching OEM B9 wheel and compatible airbag may not. Confirm the required components with our team before ordering.
What does Audi New Generation mean?
This style includes compatible square-airbag A/S/RS and Q/SQ/RSQ applications. The name alone does not establish compatibility with every vehicle in those ranges; check your model, year and original wheel.
Is an airbag cover the same as an airbag?
No. The cover is separate from the complete airbag. Supplied airbags, buttons and other components depend on the package and configuration chosen for your order.
Warranty
What warranty comes with my wheel?
Eurogear wheels come with a 180-day warranty covering manufacturing defects. Contact support@eurogear.store with your order details for a warranty enquiry. Normal wear, installation damage and the other exclusions listed in our refund and warranty policy are not covered.
Payment
What payment methods do you accept?
The available payment methods are shown at checkout. Choose the method offered for your order and location.
How is my payment information protected?
Payment and checkout details are transmitted using SSL encryption.
Order tracking
How do I know when my order has shipped?
We send a shipping notification to the email address used for your order when it is dispatched. Tracking information lets you follow the shipment on our order tracking page.
My tracking number is not working. What should I do?
Check that you copied the full tracking number correctly. If tracking information is unavailable or you need an update, contact support@eurogear.store with your order number.
Tracking says delivered, but I have not received the package.
Check your mailbox, delivery location and local post office. A carrier may hold a parcel for collection after an attempted delivery. Contact the carrier or support@eurogear.store if you need help investigating.
Shipping and delivery
Do you ship internationally?
Eurogear offers free worldwide shipping. Check the delivery address and available shipping option at checkout.
How long does a custom wheel take?
Custom-wheel production and delivery are estimated at 3–5 weeks in total. This includes making your wheel and shipping it to you. Timing varies by build and destination; customs and carrier delays may affect arrival.
When will my wheel be dispatched?
Your custom wheel is made before dispatch. We send a shipping notification when it leaves for delivery.
My order has not arrived within the estimated timeframe.
Contact support@eurogear.store with your order number so we can check its status.
How is the package delivered?
The delivery method depends on your destination and carrier. It may be delivered to your address or held at a local post office for collection following an attempted delivery.
Where does my order ship from?
Our fulfilment locations include China and the United States. Contact support@eurogear.store if you need information about your particular shipment.
Returns and refunds
Can I return an unused product?
Eligible unused items can be returned within 15 days of receiving them, in their original packaging and with no signs of wear or damage. A 50% restocking fee applies to refunds for unused returns, excluding shipping and handling fees. Steering wheels with personalised logos or special customisations are excluded. Installation and labour costs are not refundable. See the complete refund policy.
What if I receive a faulty or damaged product?
Contact support@eurogear.store with your order number and photos or video of the issue. Our refund policy asks that faulty or damaged products received on arrival be reported within 7 days and provides a replacement order or full refund. The 180-day manufacturing-defect warranty is described separately in that policy.
After purchase
Can I cancel my order?
Orders are final because the products are custom built. See the cancellation terms.
I entered the wrong address or selected the wrong option.
Contact support@eurogear.store as soon as possible with your order number and the correction. Changes cannot be guaranteed once an order has entered shipping. Check all details before ordering.
My package is held in customs.
Customs and local postal services may affect delivery timing. Contact your local customs office for information about a held shipment. Customs charges and taxes are the recipient's responsibility.
Can I change my shipping address?
Contact support@eurogear.store as soon as possible. We will check whether the address can be updated before shipment. Ensure that the address on your order is correct and that you can receive the parcel there.