سياسة الاسترداد

Thank you for choosing EuroGear products. Please take a moment to review our returns policy, carefully designed to ensure a smooth and seamless customer experience.

Cancellations:

We regret to inform you that all orders are final and cannot be canceled. This is due to the custom-built nature of our products.

Returns:

If, for any reason, you are not satisfied with your purchase, you may return the item within 15 days of receiving it, provided it meets the following conditions:

• The product must be unused and show no signs of wear or damage.
• It must be returned in its original packaging.
• Returns are not accepted for steering wheels with personalized logos or any special customizations.

Refunds for unused returns:

• Refunds will be issued using the same payment method as the initial purchase.
• A 50% restocking fee will be deducted from the refund amount, excluding shipping and handling fees.
• Labor costs, including installation fees, are not refundable and are not the responsibility of EuroGear.
• EuroGear is not responsible for any damage that occurs during installation.

Labor:

• Labor costs (e.g., installation fees) are not included in the purchase price.
• EuroGear does not assume responsibility for labor costs under any circumstances.
• Any damage incurred during installation is not covered by EuroGear.

Warranty Policy:

We provide a 180-day warranty covering manufacturing defects in our steering wheels. Contact support@eurogear.store with your order details for a warranty enquiry.

• This warranty is limited and does not cover parts subject to normal wear or inevitable deterioration, such as Leather, Alcantara, or painted plain weave carbon fiber fading.

Thank you for your understanding and for choosing EuroGear. If you have any questions or need further assistance, please contact our customer service team.

 

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Lost or Stolen Packages

Eurogear is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Eurogear will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.